Customer Service Assistant

Description

Job Summary: We are seeking an administrative professional to manage inquiries, orders, and customer follow-ups, ensuring effectiveness and administrative support. Key Responsibilities: 1. Customer service and order management 2. Delivery tracking and business opportunity control 3. Administrative support and ERP documentation Technical, Technologist, University Student, or Professional in Administrative or related fields. Schedule: Monday to Friday – On-site – Rotating shifts between 6:00 AM – 6:00 PM; Saturday and Sunday (Remote and Rotating) Respond promptly to customer inquiries, always ensuring delivery of accurate and authorized information. Track customer orders. Generate reports. Manage customer orders via platform and direct customer requests. Monitor product pickup and delivery to customers. Execute daily call plans, ensuring effective contact. Provide collected information for business opportunity and trend monitoring. Maintain ongoing customer contact via email and telephone. Provide administrative support for tasks such as scanning, digitization, information collection, information preparation, and survey completion. Document customer deliveries in the ERP. Salary plus performance-based bonus. -Requirements- Minimum education: University degree / Technical program 2 years of experience Knowledge: Order tracking, Customer service, Customer support Keywords: assistant, helper, auxiliary, aide, service, customer, cliente