Summary: Seeking a Bilingual Collections Agent to manage overdue accounts, negotiate resolutions, and maintain positive customer relationships. Highlights: 1. Opportunity to work remotely for a global solutions provider 2. Focus on building rapport, negotiation, and problem-solving 3. Engage in dispute management and client database updates **Job Description** **Position Title:** Bilingual Collections Agent (Accounts Receivable Agent\- Remote in Colombia) **Language (s):** All applicants must speak fluent English. Any other language is a plus **Contract Type:** Labor / Indefinite Terms **Equip. required:** Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700\) @ 2\.0 GHz, **RAM:** 8 GB, **Storage**: 256 GB HDD/SSD, **Syst ops:** Windows 11, macOS Sonoma o Linux Mint **Job Start Date:** Immediate **Location:** Remote **Country:** Colombia **Hours:** 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs **Reports to:** Collections Supervisor/Manager **Company Overview** D\&S Global Solutions provides world\-class Order\-to\-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D\&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D\&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. **Job Description** The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services. Essential Duties and Responsibilities include the following: * Make and receive contacts via telephone, email and chat for assigned accounts * Use advanced call structures and techniques * Investigate reasons for non\-payment/return * Negotiates resolution * Verify return/payment terms, funding sources and process condition * Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc * Manages a portfolio of accounts to promote efficiency within standards * Utilize concise notes/updates in corporate/client databases * Research cases to find viable contact sources when information provided is not current * Build business cases to support payment/return/write\-off decisions * Track daily metrics and performance to attain required goals * Demonstrate behaviors reflecting our policies * Maintain a positive customer relationship * Exceed standards expressed by the client **Our ideal candidate will possess the following:** * Ability to work a flexible schedule * Native or fluent speaker of other languages, apart from English, is a plus * Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc) * Knowledge of ERP (SAP, Oracle) * Ability to build rapport, ask questions, listen and redirect the conversations * Ability to overcome objections, analyze responses and negotiate resolutions * Work independently and as part of a team to achieve required metrics and standards * Solid time management skills * Knowledge in customer service, accounts receivable, invoicing, collections and/or finance * Ability to adapt to new business opportunities, challenges and client demands * Excellent verbal and written communication skills * Ability to learn and grow with our organization * Great analytical, critical thinking and problem\-solving abilities * 2\+ years of collections experience * Preferred Order to Cash experience * Experience with an automated telephone dialing system and collections database * Associate's degree in business preferred * Must be detail oriented, with the ability to work independently. * Excel proficiency