Description
Job Summary:
We are seeking a Bilingual Customer Support Specialist with experience in Salesforce, technical troubleshooting, and customer service in the financial sector.
Key Highlights:
1. Experience with Salesforce-based products (Sales Cloud and Service Cloud)
2. Experience in troubleshooting technical issues and documenting incidents
3. Sponsorship for technical certifications and access to Platzi
We are looking for a Bilingual Customer Support Specialist with the following requirements:
Over 2 years of experience supporting Salesforce-based products.
Experience working with customers in the financial or lending sector.
Practical experience with Sales Cloud and Service Cloud.
Experience troubleshooting technical issues.
Experience directly supporting customers to diagnose, resolve, and document
incidents.
Experience using Jira Service Desk or other ticketing systems.
Experience documenting solutions.
Experience creating knowledge base articles or user guides.
**Within our portfolio you will find:**
Negotiable salary
Remote work
Sponsorship for technical certifications
Access to Platzi
Corporate partnerships
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