Job Summary: We are seeking a Bilingual Call Center Advisor to deliver exceptional customer service, handle inquiries, and maintain professional communication. Key Highlights: 1. Bilingual role (English/Spanish) in customer service 2. Focus on customer satisfaction and quality support 3. Opportunity to solve problems and apply interpersonal skills **Company Description** U.I. Medical Marketing is a creative agency specializing in helping healthcare professionals grow their practices without contractual obligations. Since its founding in 2017, the company has offered a wide range of digital services, including social media marketing, local SEO, online reputation management, email marketing, content marketing, video production, and PPC campaign management. They also provide expertise in web design, corporate branding, and internal team training to help clinics improve their culture and performance. In essence, U.I. Medical Marketing focuses on attracting and retaining patients for its healthcare clients while fostering professional growth within clinics. **Job Description** This is a full-time, on-site position for a **Bilingual (English) Call Center Advisor** based in Medellín. Responsibilities include delivering exceptional customer service, addressing inquiries and concerns, and maintaining professional and courteous telephone communication. The advisor will work to ensure customer satisfaction and provide support aligned with the company’s commitment to quality and care in the healthcare sector. **Requirements** * Strong customer service, customer satisfaction, and customer support skills * Excellent telephone handling and customer-focused communication * Ability to effectively resolve problems while maintaining a professional attitude * Bilingual proficiency in English and Spanish * Solid interpersonal skills and a solution-oriented mindset * Availability to work on-site in Medellín * Prior experience in customer service or call centers (preferred) **Job Type:** Full-time Job Type: Full-time
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
