Customer Experience Analyst

Description

Job Summary: We are seeking analytical and communicative professionals to participate in customer experience projects, following protocols and preparing structured reports. Key Highlights: 1. Participation in customer experience and service projects. 2. Flexible participation and prior training. 3. Opportunity to join various Scaleteam Consulting projects. We seek individuals with strong analytical skills, attention to detail, and excellent communication abilities to participate in customer experience and service-related projects. Responsibilities * Participate in in-person and virtual activities related to customer experience projects. * Follow established protocols and instructions for each activity. * Collect and organize information. * Complete forms and digital tools. * Prepare clear and structured reports. * Meet deadlines and conditions defined for each project. * Maintain communication with the operational team. Required Profile * Technical/vocational graduate, technology student, university student, or professional. * Strong analytical and observational skills. * Excellent writing skills. * Strong verbal communication skills. * Basic proficiency with digital tools. * Organizational skills, responsibility, and reliability. * Availability to conduct in-person activities when required by the project. Work Modality **Service provision / project-based participation.** Assignment of activities depends on available projects and required profile. What We Offer * Payment per completed activity or project. * Prior training. * Flexible participation. * Opportunity to join different projects developed by Scaleteam Consulting. **Important:** This call is for project-based participation and does not constitute a permanent employment position. Work Location: On-site employment