Customer Success Analyst

Description

Job Summary: We are seeking a committed and empathetic Customer Success Analyst to ensure that every customer derives maximum value from our products and services. Key Highlights: 1. Manage account portfolios with a focus on adoption, health, and renewal. 2. Continuous training and opportunities for professional growth. 3. A dynamic, collaborative, and innovative work environment. Job Description Our company seeks to add to our team a committed, empathetic, and highly communicative Customer Success Analyst who will help ensure that every customer derives maximum value from our products and services. If you enjoy building lasting relationships, anticipating customer needs, and creating positive experiences, this opportunity is for you. Your Mission Manage an account portfolio with a focus on adoption, health, and renewal. You will serve as the bridge between our customers and the company: guiding their onboarding, conducting periodic follow-ups, identifying churn risks, and collaborating with internal teams to ensure their ongoing success. Requirements **Academic Background** Technical, technological, or undergraduate student in final semesters in fields such as: * Industrial Engineering * Systems Engineering **Experience** Minimum 1 year in similar roles, preferably in: * Customer service or support * Account management or account tracking * Customer Success or related roles **Technical Knowledge** * Experience with CRM platforms * Account management and tracking * Proficiency in customer satisfaction surveys (NPS/CSAT) **Competencies** * Customer orientation * Assertive communication and empathy * Organization and tracking of multiple accounts * Problem solving * Collaborative work * Attention to detail Main Responsibilities * Guide new customers through their onboarding process and initial product usage. * Conduct periodic follow-ups on assigned account portfolios to monitor adoption and customer health. * Monitor account health indicators and execute preventive actions upon detecting early signs of churn risk. * Manage contract renewals by sending reminders and coordinating offers prior to expiration. * Identify expansion or growth opportunities and escalate them to the Sales team or Customer Success Executive. * Train users on effective product usage through sessions, materials, and webinars. * Keep the CRM updated with all interactions and account statuses. * Coordinate with the technical support team to resolve issues affecting accounts. * Collect and channel customer feedback for continuous product improvement. * Document success stories and best practices from the account portfolio. Who Are We Looking For? We seek a candidate with: * A service-oriented mindset and strong customer focus * Analytical thinking and organizational skills * Excellent verbal and written communication * Empathy and judgment to manage complex situations * Proactivity and commitment to results We do not seek automatic responses—we seek individuals who genuinely want to make a positive impact on every customer. What Do We Offer? * Salary: $1\.800\.000 \+ performance bonus * Permanent contract with all statutory benefits * Continuous training in digital tools and Customer Success * A dynamic, collaborative, and innovative work environment * Opportunities for professional growth within the company * A team that values your ideas and development If you are passionate about guiding customers on their path to success and wish to grow professionally in a dynamic environment, we want to meet you. **Apply now and join our team!** Employment Type: Full-time Education: * Incomplete or ongoing University Technical Degree (Desirable) Work Location: On-site