Front Desk Assistant / Operational Support (CSR) – Bilingual

Description

Job Summary: We are seeking a Front Desk Assistant – Operational Support professional for customer service and operational support, serving as a key connection point between customers and internal processes. Key Highlights: 1. Handle calls and emails in Spanish and English with empathy and professionalism. 2. Paid training and opportunities for professional growth. 3. A collaborative and results-oriented work environment. Job Description We are looking for a committed, responsible, and detail-oriented Front Desk Assistant – Operational Support (CSR) to join the customer service team of a leading U.S.-based international telecommunications company. The role combines customer service with digital platform operational support, acting as a key liaison among customers, technical processes, and internal teams. Responsibilities * Handle customer calls and emails in Spanish and English with empathy, clarity, and professionalism. * Process international top-ups and verify transaction histories. * Create, document, and track support tickets. * Identify and resolve operational errors, ensuring proper case management. * Coordinate with internal teams (technical support, operations, and others) to ensure timely and effective resolution. * Adhere to established documentation protocols, response time requirements, and quality standards. * Collaborate with Spanish-speaking customers or international teams (Vietnam/Philippines), depending on the assigned market. Requirements * Intermediate or higher level of English (minimum B2), both conversational and written. * Minimum six months of experience in customer service, technical support, or operational assistance. * Familiarity with digital platforms, CRM systems, or ticketing systems (preferred). * Excellent written and verbal communication skills. * Analytical ability, attention to detail, and willingness to learn technical processes. We Offer * Direct employment contract with a U.S. company. * Paid training and opportunities for professional growth. * A collaborative and results-oriented work environment. * Hourly compensation and opportunity for additional shifts. * Location: On-site – Medellín, Colombia * Schedule: Fixed 7-hour shifts (9 AM–4 PM and 4 PM–11 PM) Employment Type: Full-time Application Question(s): * What is your place of residence? * What is your English proficiency level? Workplace: On-site employment