IT Helpdesk Support Level 1 (Bilingual)

Description

Job Summary: We are seeking a Bilingual IT Helpdesk Support Level 1 professional to provide bilingual technical support, manage tickets, monitor KPIs, and administer IT inventory. Key Highlights: 1. Bilingual technical support (English/Spanish) via phone calls 2. Ticket management, email handling, and incident tracking 3. IT equipment inventory administration We are looking for a **Bilingual IT Helpdesk Support Level 1** professional to deliver technical support via phone calls, emails, and tickets. This role is critical to ensuring efficient and high-quality user support, as well as proper inventory management and KPI tracking. Responsibilities: * Provide **bilingual technical support (English/Spanish) via phone calls** * Manage and track **support tickets and emails** * Log, document, and resolve first-level incidents * Monitor and report **statistics and KPIs** * Administer and control the **IT equipment and asset inventory** * Escalate complex incidents to the next support level **Requirements** Requirements: * Technical, technological, or university degree in Systems or related fields * Minimum **6 months of experience in helpdesk, service desk, or technical support** * English proficiency level: **B2\+ – C1 (mandatory)** * Familiarity with ticketing tools (e.g., Zendesk, ServiceNow) * Strong communication skills and customer orientation Weekend availability * **Benefits** **Base salary:** $2\.850\.000 COP **Commissions:** $200\.000 COP Additional benefits: * Subscription to **Netflix/Spotify** What we offer: * Job stability * Excellent work environment * Opportunities for growth in IT * Exposure to bilingual and corporate environments