RETENTION AGENT

COP 5/hour

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Summary: This role focuses on providing customer service and retaining at-risk or canceling customers by offering solutions and rebuilding loyalty. Highlights: 1. Customer service and retention focus 2. Engage with at-risk or cancelling customers 3. Offer solutions to rebuild loyalty RETENTION "Compensation \& Schedule Summary Base Salary: $5 USD per hour. In this role you will be in charge of providing customer service and helping at\-risk or cancelling customers to stay with us. You handle inbound/outbound calls regarding cancellations or dissatisfaction, offering solutions like discounts, service adjustments, or personalized offers to rebuild loyalty Sales Incentives: Sales 1–25: $8\.00 USD per saved sale. Sales 26\-50: $12\.00 USD per saved sale. Sales 51\-75: $15\.00 USD per saved sale. Sales 76\+: $20\.00 USD per saved sale. Payment Cycle: Commission for SAVES are paid monthly and commissions for SALES are paid bi\-weekly. Work Schedule: Monday to Friday: 8\-hour shifts. (9\-6 pm) Saturdays: 6\-hour shifts (required two Saturdays per month)." Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial

Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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