Customer Loyalty Professional

Description

Job Summary: We are seeking talent with a service-oriented attitude, adaptability to change, and a results-driven mindset to strengthen customer relationships and promote financial education. Key Highlights: 1. Transform realities through inclusive financial solutions 2. Professional development in leadership, strategy, and interpersonal skills 3. Positive social impact and community empowerment Choose to join Crezcamos! We are a company committed to helping transform the realities of low-income communities through inclusive financial solutions. We provide spaces where you can develop professionally in leadership, strategic, and interpersonal skills—enabling your growth and advancement within the organization. We are looking for talent with a service-oriented attitude, adaptability to change, and a results-driven mindset to collectively create positive experiences with social impact. Your purpose will be: To execute strategies that strengthen the relationship between Crezcamos and its customers, ensuring an experience aligned with service pillars and Customer Experience (CX), while integrating financial education as a value-added attribute for both served communities and employees. To achieve this, the role operates along two key strategic axes: Customer Experience Strategy Management—through proposing, implementing, and monitoring initiatives that drive achievement of CX KPIs, fostering high-value connections that enhance satisfaction, loyalty, and advocacy; and Leadership in implementing Crezcamos’ Financial Education Strategy—to empower customers and support informed decision-making, while ensuring compliance with training requirements set by the SAC and regulatory bodies. Academic Level: Marketing and/or Advertising, Administrative programs, Industrial Engineering and/or Customer Management, Financial Engineering. Experience: 2 years of experience in roles related to customer service, customer experience management, as well as trainer and educator functions, implementation of strategies focused on financial well-being and continuous service improvement. Prior experience in financial sector entities is mandatory. What do we offer? A comprehensive benefits package focused on you, your family, your security, and your future. Together, we can transform communities, break down barriers, and demonstrate that true growth is possible. Yoelijocrecer Yoelijoestaraqui and you? -Requirements- Minimum Education: University Degree / Professional Program 1 year of experience Keywords: experto, profesional, professional, expert, costumer, cliente