**Job Offer – PQRS Department** **Position:** PQRS Assistant (Petitions, Complaints, Claims, and Suggestions) **Modality:** On-site **Location:** Barranquilla **Contract type:** Permanent **Schedule:** Monday to Friday from 8:00 am to 5:00 pm (with 1-hour lunch break), Saturdays from 8:30 am to 12:00 pm. ✅ **Required Profile:** We invite applications from: * Final semester students in **Public Administration**. * Students in **Social Work**. * **Vocational technicians in Courts and Tribunals**. Additionally, the following are required: * Experience in managing **PQRS** processes. * Strong customer service and assertive communication skills. * Clear written documentation and report writing abilities. * Proficiency in office software tools (Word, Excel, email). * Active listening, analytical, and conflict resolution skills. **Main Responsibilities:** * Receive, register, and process user petitions, complaints, claims, and suggestions. * Monitor and verify timely resolution of cases within established deadlines. * Prepare PQRS management reports and performance indicators. * Attend and guide users with quality, empathy, and promptness. * Support continuous improvement initiatives within this department. **We Offer:** * Opportunity to join a growing organization. * Training on PQRS protocols and regulations. * Practical experience in customer service and real-case handling. * $1.423.500 + transportation allowance and all statutory benefits. **Application Process:** Interested candidates should send their updated resume to gestionhumana@santodomingocastro.com with the subject line: *"PQRS Assistant – [Candidate's Name]"*. Job type: Full-time