Collection Advisor

Description

Position Summary: We are seeking a Collections Advisor to manage portfolio recovery, applying collection and customer service policies. Key Highlights: 1. Manage portfolio recovery telephonically and digitally 2. Ensure implementation of collection and customer service policies 3. Efficient use of advanced technological tools At ARCSAS, we seek talent like you! We are looking for a Collections Advisor to join our team and manage portfolio recovery across various regions of the country. This role is critical to ensuring effective implementation of collection and customer service policies, meeting the recovery and productivity indicators established by our organization. If you possess strong client relationship management skills and a results-oriented mindset, we want to meet you! We offer a dynamic work environment where you can develop your competencies, supported by advanced technological tools. Job Responsibilities: \-Manage assigned customers telephonically and digitally to ensure portfolio recovery. \-Ensure implementation of collection, attention, and customer service policies. \-Implement protocols defined by the company during the collection process. \-Make efficient use of assigned technological tools and applications. \-Meet productivity indicators through an effective number of daily interactions. \-Profile: Must be a certified high school graduate with at least 6 months of experience in administrative portfolio collection and/or customer service. Compensation: Indefinite-term contract $1\.750\.905 \+ Transportation allowance \+ Bonuses \+ Social benefits Employment Type: Full-time, Indefinite-term Work Location: Cali Work Location: On-site employment Work Location: On-site employment