Collection Advisor

Description

Position Summary: We are seeking a Collection Advisor to manage debt recovery, applying collection and customer service policies to meet recovery indicators. Key Highlights: 1. Manages telephone and digital debt recovery. 2. Ensures the application of collection and customer service policies. 3. Develops competencies in a dynamic environment with advanced tools. At ARCSAS, we seek talent like you! We are looking for a Collection Advisor to join our team and manage debt recovery across various regions of the country. This role is crucial to ensuring the effective implementation of collection and customer service policies, meeting the recovery and productivity indicators established by our organization. If you have skills in managing customer relationships and a results-oriented approach, we want to meet you! We offer a dynamic environment where you can develop your competencies, supported by advanced technological tools. Job Responsibilities: \-Manage assigned customers via telephone and digital channels to ensure debt recovery. \-Ensure the application of collection, attention, and customer service policies. \-Implement protocols defined by the company during the collection process. \-Use assigned technological tools and applications efficiently. \-Meet productivity indicators through an effective number of daily interactions. \-Profile: Must hold a certified high school diploma and have at least 6 months of experience in administrative debt collection and/or customer service. Compensation: Indefinite-term contract $1\.750\.905 \+ Transportation allowance \+ Bonuses \+ Social benefits Employment Type: Full-time Employment Type: Full-time, Indefinite-term Work Location: On-site employment Work Location: On-site employment