Customer Experience Consultant

Description

Job Summary: We are seeking a CX Consultant to serve as the primary point of contact for strategic customers, ensuring efficient end-to-end execution of logistics operations. Key Highlights: 1. Opportunity for professional development in a global industry-leading company 2. A diverse, inclusive, and collaborative work environment 3. Exposure to international operations and global customers Customer Experience Consultant **Location:** Bogotá, Colombia **Work Mode:** On-site **About the Position** --------------------- At Maersk, we are looking for a **CX Consultant** to serve as the primary point of contact for strategic customers, ensuring efficient end-to-end execution of logistics operations. This role requires strong customer orientation, the ability to coordinate with multiple stakeholders across the logistics chain, and a focus on service excellence. **Responsibilities** --------------------- * Manage and monitor logistics operations to ensure compliance with customer requirements. * Coordinate with airlines, shipping lines, carriers, port authorities, and other suppliers to ensure timely deliveries. * Maintain professional and proactive communication with internal and external customers. * Provide accurate and timely updates on shipment status. * Proactively track shipments and report potential deviations, risks, or delays, proposing alternative solutions. * Handle inquiries and incidents, ensuring rapid resolution. * Assume full responsibility for each assigned operation or file. * Validate costs and revenues associated with each operation. * Prepare accurate and timely performance and tracking reports. * Build strong, long-term relationships with customers. * Support commercial initiatives to achieve business growth objectives. * Coordinate operational processes related to warehousing and warehouse management. **Requirements** -------------- * Minimum 2 **years of experience** in similar roles within freight forwarding, logistics, transportation, or supply chain companies. * Knowledge of maritime, air, and land transportation operations. * Experience coordinating with logistics providers and customers. * Advanced level of English. * Excellent communication and stakeholder engagement skills. * Ability to work under pressure and manage multiple priorities. * Attention to detail and results-oriented mindset. * Proactive attitude and problem-solving focus. * Teamwork capability. **What We Offer** -------------------- * Opportunity for professional development in a global leader in logistics and transportation. * A diverse, inclusive, and collaborative work environment. * Exposure to international operations and global customers. * Professional development and career growth programs. * Competitive compensation and benefits package. \#LI\-EM1 \#RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .