Job Summary: We are seeking an Incident Manager to join Stefanini, leading the identification, classification, prioritization, investigation, and resolution of incidents. Key Highlights: 1. Be part of a global team that values innovation and commitment. 2. Opportunity to co-create a better future and make a difference. 3. An environment that fosters continuous learning and disruption. Join Stefanini! At Stefanini, we are over 30\.000 brilliant minds, connected from 41 countries, doing what we love and co\-creating a better future. You definitely don’t want to miss out! We are looking for an Incident Manager. **Responsibilities and Duties** * Identification, classification, prioritization, and initial support. * Investigation, diagnosis, and resolution. * Assignment in the incident ticketing tool to Level 2 and Level 3, according to functional and hierarchical escalation. * Closure of incidents. * Verification of information reliability. * Verification of correct ticket resolution. * Verification of completion of the Log of Relevant Events versus Mass Incident Tickets. **Requirements and Qualifications** * Professionals with degrees in Computer Science or Engineering. * Two years of experience in this role. * Experience implementing the ITIL methodology. * ITIL v3 or v4 certification. Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we are exactly what you’re looking for. Come and build a better future—with us!
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
