Manager, External Workforce Management

Description

Summary: This role leads and oversees a Technology Workforce Management team, ensuring business strategies and initiatives comply with regulations and internal policies within a customer-focused culture. Highlights: 1. Leads a customer-focused culture to deepen client relationships. 2. Promotes creativity and innovation in a diverse, high-performance environment. 3. Builds a high-performance team through inclusive practices and coaching. Request ID: 261878 Thank you for your interest in ScotiaTech, Scotiabank’s new and innovative technology center in Bogotá. Join a winning team that promotes creativity and innovation in a dynamic environment where we are always committed to delivering results, within an inclusive, diverse, and high-performance culture. **Purpose** Leads and oversees a Technology Workforce Management team / Technology globally, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures. **Accountabilities** * Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. * Leads and coaches a team of Senior Analysts, External Workforce Management to execute against their assigned activities, goals, and cascaded operational objectives. * Collaborates with vendors, contract owners and business leaders to ensure operations’ alignment to Scotiabank’s External Workforce Management Governance and provides advisory to stakeholders about the team’s processes. * Manages Technology External Workforce contract execution, invoice processing and reporting, ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives with full adherence to governing regulations, internal policies, and procedures. * Performs contract validation, execution and closing activities and updates tracker tools (Access, Excel, Jira), processes contracts leveraging the Bank’s contracting applications (COUPA SmartBuy, SAP Fieldglass, Icertis), and distributes published contracts to suppliers by email. * Tracks all incoming and historical contract data in Excel/Access database for KPI reporting. * Ensures team members align with the team’s established SLAs. * Ensures the invoice process is followed, including reception, validation and submission of invoices for payment, safeguarding deliverables or timesheets comply with the executed contract. Maintains invoice records and tracks to payment. Contract/Purchase Order (PO) closures. * Leads/Participates/Suggests enhancements to existing team processes. * Understands how the Bank’s risk appetite and risk culture should be considered in day\-to\-day activities and decisions. * Creates an environment in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day\-to\-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. * Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vision/values/business strategy; and, managing succession and development planning for the team. **Education / Experience / Other Information** * Bachelor’s degree in supply chain, business management, finance, marketing, law/jurisprudence OR relevant work experience. Postgraduate degree is a plus. * Minimum 3\+ years progressive experience in third\-party/supplier engagement activities. Fair knowledge of contract management (Master Agreement, Statement of Works, purchase order tools, invoice process, etc.) or ability and interest to learn on the job. * Analytical skills and experience working with large datasets in Microsoft Excel, and exposure to running queries and Macros is preferred. * Nice to have: Microsoft Access, Power BI, SharePoint, Jira. * Experience with automation and/or operational excellence projects will be a plus. * Stakeholder management skills and comfort speaking with senior leaders at the Bank. * Strong business acumen and strategic thinking skills. * Experience managing people for 1 year. #### **Working Conditions** * Work in a hybrid model: standard office\-based and remote environment; non\-standard hours are a common occurrence. No travel is required for this position. Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit of ScotiaGBS, a group of Scotiabank companies, located in Bogotá, Colombia. ScotiaTech was created to support various technological systems and processes of the Bank. We offer an inclusive and positive work environment, as well as competitive benefits. At ScotiaTech, we value the unique skills and experiences each person brings and are committed to creating and maintaining an inclusive and accessible environment for all. Candidates must apply directly online if they wish to be considered for this position. We thank all candidates for their interest in this career opportunity at ScotiaTech; however, only those selected for an interview will be contacted.