**Job Description:** A **SME in the service sector** is looking for an **Industrial Engineer** with experience in **quality management and process optimization**, to ensure continuous improvement, compliance with standards, and operational efficiency across all areas of the organization. We are seeking a **methodical, analytical individual with strategic vision**, who enjoys refining processes, identifying improvement opportunities, and ensuring satisfaction for both internal and external customers. **Profile and Requirements:** **Education:** * Professional degree in **Industrial Engineering** or related fields. **Experience:** * **2 to 3 years** in roles related to **quality management, internal audits, or process improvement**. * Involvement in the **implementation or maintenance of quality management systems** (ISO 9001 or others). **Desirable knowledge or experience in:** * **Process documentation** using BPM or BPMN methodology. * **Development and monitoring of performance indicators (KPIs).** * **Non-conformance management** and action plans. * **Continuous improvement tools (PDCA, Lean, Six Sigma, Kaizen).** * **Use of digital tools or basic automation** (Power Automate, advanced Excel, App Script, etc.). **Main Responsibilities:** * Support the **implementation, monitoring, and improvement** of the company's **Quality Management System**. * Map, document, and update **internal processes**, ensuring alignment with strategic objectives. * Analyze performance indicators and propose **corrective or preventive actions**. * Coordinate and conduct **internal audits**, ensuring compliance with regulations and procedures. * Promote an organizational culture focused on **quality, efficiency, and innovation**. * Collaborate with various departments to **optimize workflows** and eliminate operational waste. **Working Conditions:** * **Contract Type:** Direct employment with full legal benefits. * **Salary:** $2.500.000 – $3.000.000 (depending on experience). * **Work Hours:** Monday to Friday, 8:00 a.m. to 6:00 p.m. * **Work Mode:** 100% on-site. * **Location:** Carrera 12A #77A-52, Bogotá. **Additional Benefits:** * Ongoing training in **process improvement, automation, and data analytics**. * Collaborative work environment focused on **innovation, learning, and operational excellence**. Position Type: Full-time