Call Center Agent - Experienced

Description

Job Summary: We are seeking a Call Center Agent to deliver exceptional customer service by handling calls, resolving inquiries, and supporting business objectives. Key Highlights: 1. Customer service and telemarketing sales experience 2. Problem-solving ability and active listening skills 3. Focus on meeting performance indicators and goals A leading technology-sector company is currently looking for a Call Center Agent to strengthen its team. Job Objective: Deliver exceptional customer service through managing incoming and outgoing calls, resolving inquiries, conducting sales follow-ups, and supporting the achievement of departmental goals. Academic Qualifications: Completed high school diploma; technical or technological degree in administrative, commercial, or related fields. Experience: Minimum 1 year of verifiable experience in call centers or customer service, either in-person or via telephone. Experience in telemarketing sales and customer relationship management will be valued. Technical Knowledge: Proficiency in CRM systems and basic call management tools. Basic knowledge of sales and customer service processes. Basic to intermediate proficiency in Microsoft Office (Word, Excel, Outlook). Skills: Excellent verbal and written communication skills. Active listening and customer orientation. Ability to quickly and efficiently resolve problems. Organization and ability to manage multiple simultaneous requests. Focus on meeting established performance indicators and goals (KPIs). Positive attitude, proactivity, and teamwork. Responsibilities: Handling incoming and outgoing calls. Sales follow-up and customer service. Recording and updating information in the system. Managing and resolving issues reported by customers. Meeting department-established performance indicators. Working Conditions: Location: Cota. Schedule: Monday to Friday, 7:00 a.m. to 5:00 p.m. Work Mode: On-site. Salary: $1,750,905 + performance-based bonus of $200,000. Direct employment contract with the company. Important: Apply only if you meet the required experience, academic qualifications, and other specified job requirements. -Requirements- Minimum Education: High School Diploma / Secondary Education 1 year of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, callcenter, teleoperator, telephone operator, telephonist, telephone-based