IT ANALYST

Description

Job Summary: An IT professional or advanced student with experience in technical support, helpdesk, and infrastructure, responsible for managing and maintaining systems. Key Highlights: 1. First- and second-level technical support to organization users. 2. Preventive and corrective maintenance of technological infrastructure. 3. Identity management, cybersecurity, and management of technological assets. **EDUCATION:** Professional or final-semester student (minimum 7th semester) in Systems Engineering, Computer Engineering, Electronics Engineering, Systems Technology, or related fields. **EXPERIENCE:** Minimum two (2) years in roles related to technical support, helpdesk, or IT infrastructure. **TRAINING:** Preventive and corrective hardware maintenance. Network administration (LAN/WLAN) and connectivity support. IT service management (foundations of ITIL or similar frameworks). Administration of cloud-based systems and services. Basic cybersecurity (endpoint protection, antivirus, and best practices). **KNOWLEDGE** • User technical support (Helpdesk/Service Desk). * Basic administration of Windows Server and cloud services (Microsoft 365 / Google Workspace). * Configuration of peripherals (printers, CCTV, biometric devices). * Management of technological inventories and licenses. * Remote support tools. * Management and inventory of technological assets; network infrastructure monitoring. * CRM and ERP systems; knowledge of ISO/IEC 27001. * Basic knowledge of SQL language and database engines. **FUNCTIONS** * Ticket handling: Provide first- and second-level technical support to organization users. * Infrastructure maintenance: Execute the preventive and corrective maintenance plan for computing equipment and peripherals. * Identity management: Create, modify, and deactivate user accounts in Active Directory and corporate email systems. * Security: Ensure all devices have up-to-date antivirus software and comply with security policies. * Inventory management: Maintain an updated inventory of technological assets (hardware, software, and licenses). * Data backup: Support execution and verification of scheduled backups. * Connectivity: Perform basic internal network monitoring and ensure stable internet connectivity. CCTV and access control: * Conduct technical monitoring and provide basic support for camera and biometric systems. * Technical onboarding: Train new employees on the company’s technological tools. * Manage and track incidents and service requests via the helpdesk. * All duties related to this position. **Compensation to be agreed upon