Position Summary: BankVision is seeking a Technical Support professional to ensure the proper operation of equipment, systems, and technological services by providing on-site and remote support. Key Responsibilities: 1. Provide technical support to end users both on-site and remotely. 2. Perform preventive and corrective maintenance of equipment. 3. Administer basic Active Directory and operating system tasks. **BankVision is currently seeking** a Technical Support professional to deliver timely and efficient support to end users, ensuring the proper operation of the company’s equipment, systems, and technological services. **Main Responsibilities** * Provide technical support to end users both on-site and remotely. * Perform preventive and corrective maintenance of computers, laptops, and peripherals. * Install, configure, and administer Windows and Linux operating systems. * Administer basic Active Directory tasks, including: * Creating, modifying, and managing users. * Assigning permissions and access rights. * Implementing basic security policies. * Configure and provide support for local and network printers. * Support the administration, monitoring, and maintenance of Windows and Linux servers. * Diagnose and resolve hardware and software incidents. * Document resolved cases and standard technical support procedures. * Guide and assist users in the appropriate use of technological tools. **Requirements** * Technical or Technologist degree in Systems, Computer Science, or related fields. * Minimum 6 months to 1 year of experience in technical support. **Knowledge of:** * Active Directory. * Windows and Linux operating systems. * Printer support and configuration. * Basic networking (IP, DHCP, DNS). **Skills:** * Communication skills and ability to interact professionally with users. * Ability to work collaboratively and solve problems practically and efficiently. **Schedule:** Monday to Friday, 8:30 a.m. to 6:00 p.m. **Contract Type:** Indefinite-term contract **Salary:** SMLMV 100% on-site work Job Type: Full-time