Job Summary: We are seeking an IT Support Intern to provide first-level technical support to internal users in a corporate environment—ideal for technology students. Key Highlights: 1. Gain hands-on experience in a corporate environment 2. Resolve basic hardware and software incidents 3. Collaborate on IT inventory and vendor management Bogota, Colombia | Part time | Office-based | R1528363 We are looking for an **IT Support Intern** to join the IT team in Bogotá and provide first-level technical support to internal users. This position is ideal for students pursuing technology-related degrees who wish to gain practical, on-site experience in a corporate environment. The intern will support daily IT operations, working closely with the local support team and collaborating on tasks related to hardware, software, and user support. Key Responsibilities: * Provide first-level technical support to end users, resolving basic hardware and software incidents. * Analyze issues reported by users and escalate more complex issues to the appropriate level when necessary. * Support the configuration, maintenance, and basic repair of computing equipment (laptops, keyboards, monitors, and peripherals). * Log, track, and document incidents using ticketing systems (e.g., ServiceNow). * Support IT equipment inventory management and control. * Collaborate on vendor management, including requesting quotations for equipment and accessories. * Maintain basic knowledge of the operational environment, tools, and applications used by users. * Deliver support with an empathetic, service-oriented approach. * Participate in team meetings and contribute to internal knowledge sharing. * Support basic user training when required. * Perform other IT-related tasks as assigned. Requirements: * Currently enrolled student in a technology-related field (e.g., Computer Systems, Computer Engineering, Computing, Telecommunications, Networks, or related disciplines). * Completion of university degree is not required. * Basic knowledge of Microsoft operating systems and common applications. * Strong communication skills and willingness to interact with users from diverse departments. * Proactive attitude, curiosity, and eagerness to learn. * Ability to work collaboratively in a team-oriented environment. Plus: * Prior exposure to or experience in IT support environments. * Familiarity with ticketing systems (e.g., ServiceNow). * Basic knowledge of IT asset management (ITAM) tools. * Experience or coursework related to PC or laptop assembly and repair. * Basic-to-intermediate English proficiency for meeting comprehension (not mandatory). Working Conditions: * On-site office work in Bogotá. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.