We are seeking a technician or technologist with 6 months to 1 year of experience and solid knowledge in network and computer equipment support to join our team as a Level 1 Support Agent, covering a maternity leave. In addition to being part of a dynamic team committed to customer service quality, you will also have the opportunity to: * Obtain certifications in the most in-demand market technologies. * Access supplementary self-study tools, such as online courses, books, webinars, and tutorials, enabling you to expand your knowledge and skills at your own pace. * Gain experience managing production environments for clients across multiple industries, tackling technical challenges and learning best practices. Responsibilities include: * Providing technical assistance to internal and external users. * Resolving incidents related to hardware and software. * Collaborating on the maintenance and optimization of IT infrastructure. * Timely and effective handling of support cases generated in the tool, using either on-site and/or remote channels. * Ongoing documentation of performed activities and updating of knowledge bases. * Staying up-to-date, with continuous interest in learning and continuous improvement. Employment type: Full-time Application question(s): * What is your salary expectation? * How many years of experience do you have with Office 365? * How many years of experience do you have with networking? * Which platforms and/or technologies do you consider your strongest technical expertise areas? * Are you currently studying? * How many years of experience do you have implementing and administering antivirus solutions?