Job Summary: The Operations Analyst performs operational and administrative activities to ensure information quality and operational continuity. Key Highlights: 1. Execute operational tasks related to data processing and validation. 2. Contribute to operational continuity and information quality. 3. Develop technical and operational competencies within the core area. **Role Description** The Operations Analyst is responsible for performing operational and administrative activities in a timely, accurate, and procedure-aligned manner, contributing to service level achievement, information quality, and operational continuity. The role supports daily operations through data processing and analysis, record management, and application of basic quality controls, progressively developing technical and operational competencies within the company’s core area. **Main Responsibilities** * Execute operational tasks related to data processing and validation, order management, recordkeeping, and administrative activities. * Strictly adhere to defined procedures, instructions, and operational guidelines. * Collect, consolidate, and analyze information from multiple sources to identify inconsistencies (mismatch) and improvement opportunities. * Ensure accuracy, integrity, confidentiality, and timeliness of processed information. * Keep systems, platforms, databases, and operational documentation up to date. * Perform specific project-related activities, such as: + RAA cancellations in MDRIM. + Variant management in MDRIM (creation, updates, and deletions). + Strategy Variants updates. + Splits and license updates in strategies. * Follow established workflows, ensuring activity traceability. * Identify errors, inconsistencies, or reprocessing needs and promptly report them to the respective leader. * Apply basic quality controls and prepare required management reports and operational reports. * Record information for tracking productivity, quality, and response time indicators. * Support fulfillment of operational requests from internal or external customers, escalating cases exceeding their autonomy level. * Participate in onboarding, training, and continuous performance improvement processes. * Comply with Integrated Management System (IMS), information security, and OHS guidelines. * Properly use assigned tools and resources, reporting technical incidents when necessary. **Requirements** * Bachelor’s degree in Industrial Engineering, Business Administration, Systems Engineering, Telecommunications, Statistics, or related fields. * Minimum 1 year of professional experience, preferably in operational, administrative, or service-oriented roles. * Fluent Spanish (spoken and written). * Intermediate English (desirable). * Basic–intermediate proficiency in office productivity tools. * Basic usage of operational platforms and recordkeeping systems. * Introductory use of generative AI tools to support operational and administrative tasks, under defined guidelines.