**We are seeking talent to join our Operations Analysts team at Marsh.** This role is based in Bogotá. It is a hybrid position requiring a minimum of three days per week working onsite at the office. The Operations Analyst will be part of our health and life insurance management team, responsible for processing applications, claims, and case management to ensure smooth operations and customer satisfaction. **You will be responsible for:** * Receiving and analyzing health and life insurance applications. * Tracking and closing cases, ensuring accuracy and adherence to policy specifications. * Conducting detailed document reviews to ensure compliance with policy terms and exercising sound judgment when evaluating applications. * Collaborating with the team to proactively resolve issues and communicating effectively with customers and internal stakeholders. **What you need to have:** * Technologists or recent graduates in administrative or economics-related fields, with knowledge of insurance—particularly health and life insurance. * Minimum one year of experience in analytical and document management tasks. * Experience in insurance underwriting, insurance reporting, medical authorizations, and reimbursements. * Proficiency in MS Office, especially Excel. * Strong analytical skills and attention to detail. * Decision-making ability, conflict management skills, and communication skills. **What sets you apart:** * Experience in life and health insurance: underwriting and policy administration. * Prior customer service experience or transferable skills. * Knowledge of health, life, and funeral insurance policies is desirable. * Proactive attitude, willingness to learn, and grow within the role. **Why join our team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact on colleagues, clients, and communities. * Our global scale enables us to offer diverse career opportunities, as well as benefits and rewards that enhance your wellbeing. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s leading insurance broker and risk advisor. Marsh McLennan, a global leader in risk, strategy, and people, advises clients across 130 countries through its four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build trust to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive, and flexible workplace. Our goal is to attract and retain top talent and embrace diversity across age, background, disability, ethnicity, family responsibilities, gender identity or expression, marital status, nationality, parental status, personal or social circumstances, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes flexibility to work remotely while also benefiting from collaboration, connection, and professional development opportunities gained through in-office work. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Teams working from the office will designate at least one day per week as an in-person attendance day when the entire team gathers onsite.