RECEPTIONIST LA CEJA

Description

Position Summary: We are seeking a friendly, organized individual with an outstanding service attitude to be the first smile our guests receive, creating a warm, swift, and professional experience. Key Responsibilities: 1. Warm, efficient, and professional guest service. 2. Management of registration, information, and billing processes. 3. Coordination with internal hotel departments. We seek a friendly, organized individual with an outstanding service attitude to be the first smile our guests receive. You will play a key role in delivering a warm, swift, and professional experience from check\-in to check\-out. Position Objective To provide warm, efficient, and professional guest service from arrival to departure, ensuring a satisfying experience by managing registration, information, billing, and general support throughout the stay. Main Responsibilities **Guest Service** * Greet and welcome guests with a friendly and professional attitude * Perform **check\-in** and **check\-out** procedures * Address guest requests, complaints, or requirements during their stay * Provide information about hotel services and local tourist attractions **Administrative Management** * Register reservations in the hotel property management system (PMS) * Verify room availability * Handle petty cash and process payments (cash, credit/debit cards, bank transfers) * Prepare invoices and daily occupancy reports **Internal Communication** * Coordinate with housekeeping, maintenance, and food \& beverage departments * Report guest-related or facility-related updates * Hand over shifts with a detailed report of pending items **Security and Control** * Verify guest identity according to protocols * Safeguard keys, access cards, and documents * Implement hotel emergency and security protocols Required Competencies Requirements * Technical or technological degree, or currently studying, in hospitality, tourism, or related fields * Basic proficiency in hotel software (PMS) * Minimum of **1 year of customer service experience** (preferably in hospitality) * Basic proficiency in office productivity tools * Knowledge of cash handling and invoicing * Basic or intermediate English (desirable) **Soft Skills** * Excellent customer service orientation * Assertive communication * Problem-solving ability * Teamwork * Stress tolerance * Impeccable personal presentation Position Conditions * Shift-based work (morning, afternoon, or night) * Availability on weekends and holidays * On-site work * Permanent use of official uniform Position Type: Full-time Work Location: On-site employment