administrative sales - day

Description

Job Summary: Commercial and Administrative Advisor to provide personalized advisory services, promote sales, ensure an excellent customer experience, and support administrative and operational processes. Key Highlights: 1. Personalized commercial advisory and sales promotion 2. End-to-end customer management, from prospecting to after-sales 3. Administrative, production, and operational control support Commercial and Administrative Advisor Position Objective Provide personalized commercial advisory to customers, promoting the sale of anti-fluid uniforms and complementary products. Ensure an excellent purchasing experience, achievement of commercial targets, and generation of new business opportunities through prospecting and continuous follow-up. Additionally, support the company’s administrative, production, and operational control processes. Main Responsibilities 1. Sales and Customer Service Serve customers in person, by phone, and via digital channels (WhatsApp, social media, and email). Advise customers on products, sizes, colors, designs, and delivery timelines. Prepare quotations and follow up until sale closure. Address inquiries and provide timely, high-quality service. Achieve established commercial objectives and targets. 2. Commercial Follow-up Conduct post-sales follow-up to measure customer satisfaction and encourage repeat purchases. Recover unrealized sales opportunities. Maintain updated customer and prospect databases. Actively identify and pursue new customers and commercial opportunities. Strengthen commercial relationships and promote customer loyalty. 3. Production and Order Management Receive and manage customer orders. Request and coordinate fabric delivery from warehouse. Prepare and send production orders to the workshop. Track production status and on-time delivery compliance. Maintain ongoing communication with customers regarding order progress. Manage procurement of materials required for production. Coordinate size adjustments and other special order requirements. Monitor stock levels of references, styles, and colors—identifying those that are out of stock or nearing depletion. 4. Administrative and System Management (World Office) Issue sales invoices. Record advances, payments, and disbursements. Prepare and manage supporting documents. Record payments made via Addi and Sistecrédito. Perform raw material and finished product inventory adjustments. Record inventory inflows and outflows in the system. Support administrative activities related to commercial and operational management. Required Competencies Customer orientation and service mindset. Commercial and negotiation skills. Organization and attention to detail. Process tracking and control capability. Proficiency in digital tools and administrative systems. Effective communication and teamwork. Proactivity and results orientation. -Requirements- Minimum education: University degree / Technical program 2 years of experience Keywords: administrative, cambaceo, sales