Customer Experience Agent - Debt Settlement

Description

Summary: Seeking experienced Bilingual Customer Service Representatives to provide high-quality support in English and Spanish, handling inbound and outbound calls. Highlights: 1. Provide high-quality customer support in English and Spanish 2. Handle inbound and outbound call programs effectively 3. Communicate clearly and professionally with customers We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services. Key Responsibilities - Communicate clearly and professionally with customers in English and Spanish - Provide information and support related to various products and services - Handle inbound and outbound call programs - Respond to customer inquiries via inbound and outbound calls - Gather and capture relevant customer information, assess interest in the client’s products or services, and perform warm transfers when required - Work on a single program or manage multiple programs during a typical workday - Perform other duties as assigned Qualifications - English level C1 (advanced) – required - Fluent Spanish communication skills - Banking and financial experience (Preferred). - Exceptional verbal communication skills in both languages - Strong active listening skills and attention to detail (Empathy) - Minimum of 2 years of experience in a similar customer service role - Work-from-home ready: own equipment and a stable internet connection of at least 50 Mbps Work Schedule & Compensation Time zone: EST Schedule: Monday to Friday but we ask for availability on Weekends. Working hours: 11:00 AM – 8:00 PM EST Workload: 40 hours per week Contract type: Independent Contractor Compensation: USD $7 per hour — Increases to $7,50 after 3-Month This is a fully remote position based in Colombia. (No on-site requirement). -Requerimientos- Educación mínima: Bachillerato / Educación Media 2 años de experiencia Idiomas: Inglés Conocimientos: Empatía, Servicio al cliente, Gestión de deudas Palabras clave: demostrador, feriante, viajante, agent, representative, agente, representante