Customer Service Agent

Description

Job Summary: At ENERTOTAL SA ESP, we are seeking a Contact Center Agent to efficiently handle user requests and complaints, ensuring satisfaction and loyalty. Key Highlights: 1. Timely and efficient user support 2. Enhancing user satisfaction and loyalty 3. Managing multiple contact channels At ENERTOTAL SA ESP, we are looking for an integrity-driven and charismatic individual to join our Customer Service team as a Contact Center Agent. Job Mission: To promptly and efficiently address user requests, inquiries, complaints, and grievances in accordance with established quality guidelines, thereby fostering user satisfaction and loyalty. To manage all available user contact channels according to the assigned shift. Education: Technical or technological degree in administrative or engineering fields. Knowledge: Proficiency in Microsoft Office, advanced Excel, and customer service. Conditions: Indefinite-term contract 100% on-site work mode Working hours from Monday to Friday with the following rotating shifts each week: 6:00 a.m. – 4:30 p.m. 7:00 a.m. – 5:30 p.m. 8:30 a.m. – 7:00 p.m. 9:30 a.m. – 8:00 p.m. 11:30 a.m. – 10:00 p.m. If you meet the requirements and wish to embark on this professional journey with us, do not hesitate to apply. -Requirements- Minimum education: University / Technological program 2 years of experience Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, service, costumer, cliente