Field Service Engineer - Biosciences

Description

Job Summary: This role provides scientific and technical support to users, manages pre- and post-sales activities, and supports the implementation of market strategies. Key Responsibilities: 1. Provide excellent customer service with timely and accurate information. 2. Support pre-sales and post-sales service management. 3. Provide scientific and technical support to users of products and instruments. Now Job ID R\-544522 Category Sales Support Location Hamilton, Australia Region APAC As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high\-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high\-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. **We are the people who give possibilities purpose** BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. **Job Description** =================== **Key Activities and Responsibilities** * Provide excellent customer service with timely and accurate information. * Support pre-sales and post-sales service management. * Provide scientific and technical support to users of the business’s products and instruments. * Assist in developing and executing customer promotion and communication programs that support the organization’s product sales and marketing. * Continuously train on technical\-scientific aspects related to the segment’s solutions and products. * Stay updated on products, competitive offerings, and emerging clinical practices and improvements. * Support business management, Marketing Coordination, Lead Developer, and the segment’s Clinical Leader. * Collaborate with the sales force and Technical Support Engineer on activities focused on internal and external business customers. * Implement and support the plan to optimize sales, market penetration, increase market share, and maintain existing business. * Understand and implement policies, procedures, and regulations to uphold corporate compliance standards. * Maintain open and assertive communication channels with the entire team and personnel involved in the sales process, customers, and other stakeholders. * Establish and maintain relationships with institutional stakeholders and power sponsors, as well as key opinion leaders, with emphasis on the research segment. * Identify needs of public and private institutions and plan and execute appropriate institutional engagement through project development. * Conduct implementations for the projects mentioned above. * Lead the planning and execution of the aforementioned projects, as well as all new and maintenance engagements within institutions. * Execute the training/capacitation plan for all business platforms—clinical teams, commercial teams, and institutional users—as well as BD partners requiring such support. * Gather market intelligence to support marketing initiatives and new product launches. * Deliver operational training, product handling guidance, and support during technology (instruments/reagents) adoption by customers. **Education and Experience Requirements** ============================================ * University degree in health sciences and/or basic sciences; Master’s and/or PhD preferred. * Laboratory and technical training experience: desirable in flow cytometry, sequencing, molecular biology, cell culture, bioinformatics, and clinical techniques. * Knowledge of immunology, hematology, and cellular and molecular biology: mandatory. * Proficiency in scientific literature searching and management of funding resources. * English proficiency level B2: equivalent to upper-intermediate level. **Why Join Us?** ================ To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face\-to\-face collaboration supports your learning, your progress, and your success. **To learn more about BD visit**https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . **Primary Work Location** ========================= COL Cundinamarca \- Bogota**Additional Locations** ======================== **Work Shift** ==============