Logistics Manager

Description

Job Summary: We are seeking an operations-oriented, customer-focused professional to lead logistics for a furniture display distribution company, ensuring timely dispatches, proper installations, and flawless service. Key Highlights: 1. Lead the logistics of a furniture display distribution company 2. Ensure timely dispatch and correct installation with impeccable service 3. Manage inventories, dispatches, installations, and operational equipment We seek an operations-capable, customer-oriented professional to lead the logistics department of our furniture display distribution company. The role is responsible for ensuring timely dispatch, correct furniture installation at client locations, and delivering an impeccable end-to-end service experience. Areas of Responsibility Receiving and inventory control Dispatch scheduling and tracking Coordination of furniture installation After-sales customer service Leadership of operational teams KPIs and budgetary control. 01 Receive, verify, and record finished furniture entering the warehouse, ensuring alignment with purchase orders in quantity, item reference, and physical condition. 02 Control warehouse furniture inventory through periodic counts, preventing discrepancies, damage, or losses. 03 Schedule and track dispatches according to priorities, customer-agreed delivery dates, and transportation availability. 04 Coordinate and supervise furniture installation teams at client locations (stores, offices, commercial spaces), ensuring correct assembly and adherence to agreed timelines. 05 Manage installation issues: transport damage, missing parts, on-site adjustments, and warranties—promptly communicating updates to clients and internal departments. 06 Serve as the primary point of contact for the client throughout the logistics process: confirming delivery dates, tracking shipments, resolving claims, and closing satisfaction feedback. 07 Lead, assign tasks to, and evaluate the performance of direct reports (warehouse assistants, drivers, installers). 08 Design and monitor logistics KPIs: dispatch compliance, delivery times, customer satisfaction, installation incidents, among others. 09 Control departmental budget: transportation costs, installation materials, overtime, and service providers. 10 Coordinate with sales and production departments to align delivery dates, dispatch priorities, and client commitments. Required Knowledge and Competencies Distribution and dispatch logistics Leadership and management of operational staff Warehouse inventory control Coordination of installation teams Delivery route scheduling and tracking Logistics KPI management and reporting Customer service and claim handling Departmental budgetary control ERP or management software proficiency Reading assembly plans or specifications Intermediate / Advanced Excel Field operation safety regulations . -Requirements- Minimum education: University degree / Technological program 3 years of experience Keywords: leader, manager, director, chief, lead, leadership, supervisor, head