Dedicated Customer Care Representative

Description

Summary: This role involves customer support, relationship management, and problem-solving through online and telephone contact with external/internal customers. Highlights: 1. Engage in customer support and relationship management. 2. Utilize strong interpersonal and communication skills. 3. Work in a world-class company recognized for being a great place to work. Bookings ;Customer Support; Dedicated Account Desk; Enquiries (Ad Hoc); Relationship Management; Tracking \& Monitoring Solutions (Including Prevention) Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Interpersonal Skills, Written \& Verbal Communication Skills, Team Working Skills, Microsoft Office \& PC Skills, Problem Solving Skills High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam. FedEx is widely recognized as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator, and one of the most admired and respected companies in the world. FedEx is consistently ranked among the world's most valuable and admired brands. Some of our recent awards include: * 2020 \- Fortune's World's Most Admired Companies (#14) * 2019 \- Fortune's Best Places to Work (#15) * 2019 \- One of Forbes' "Best Employers for Diversity" * FedEx LAC 2020 included in Great Place to Work's Latin America Best Places to Work ranking (#24) * 2021 \- FedEx Mexico included in GPTW Ranking for 18 consecutive years * 2020 \- FedEx Mexico received CEMEFI Certification for 13 consecutive years, affirming FedEx as a socially responsible company * 2021 \- FedEx Chile was recertified with Giro Limpio, a seal from the Sustainable Energy Agency aimed at improving energy efficiency in the land transportation sector through reduced fuel consumption and greenhouse gas emissions. * FedEx Uruguay 2019 selected by GPTW among the top 5 best companies to work for View current job opportunities or search by specific criteria to find positions matching your interests.