IT Support and Operations Analyst

Description

Job Summary: Colserauto is seeking an IT Support and Operations Analyst to ensure continuity of technological services, integrating user support and operational management. Key Highlights: 1. Growth and learning opportunity in the automotive sector. 2. Professional environment to apply technical knowledge. 3. Part of a solid company committed to quality and operational excellence. At COLSERAUTO S.A., we perform automotive technical appraisals and deliver accurate information with an exceptional customer experience, facilitating decision-making through operational excellence, innovation, and human capabilities. We are currently strengthening our team and therefore seeking a candidate who wishes to grow with us and contribute to transforming our services. Our mission is to deliver accurate information with an exceptional customer experience. We have an opening for an IT Support and Operations Analyst. What do we offer? A professional environment where you can apply your technical knowledge. The opportunity to join a solid company committed to quality and operational excellence. Stability, learning, and growth in the automotive sector. Benefits plan: dental assistance, eyewear assistance, annual performance bonus, educational assistance, among others. Work modality: On-site Working hours: Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, half-day Salary: Negotiable salary + social benefits Contract type: Indefinite-term contract What do we require from you? Education: Technical or technological degree, or final-semester student in Systems, IT Support, Telecommunications, IT Infrastructure Management, or related fields. Experience: Minimum 2 years of experience in roles related to technical support, help desk, technology asset administration, or IT service operational support. Experience in user support, on-site and remote support, equipment inventory, basic maintenance, installations, documentation, and coordination with vendors. Desired experience in corporate environments using Microsoft 365, Active Directory, SAP, SharePoint, and administrative processes associated with the technology area. Technical Requirements: Knowledge of first-level technical support, computer equipment maintenance, software installation, peripherals, and office tools. Knowledge of Microsoft 365, Office administration console, Active Directory, ticket management, and user support. Knowledge of technology asset management, inventories, equipment preparation, document control, and operational support for platforms. Basic knowledge of SAP for purchase requests or requisitions, as well as invoice and administrative support registration and control. Plus: Knowledge of SharePoint, attendance control tools, vendor portals, printers, cameras, and fundamentals of information security. Your objective within our organization: Ensure operation and continuity of the company’s technological support services by integrating user support, equipment preparation and maintenance, asset administration, operational management with vendors, document support, and timely, traceable, and controlled execution of administrative technology activities. Are you ready for a new challenge? Apply now and join the Colserauto team.-Requirements- Minimum education: University / Professional degree 2 years of experience Keywords: analyst, support, apoyo, soporte