Customer Service Agent

Description

Job Summary: We are seeking a proactive Bilingual Agent to provide administrative support to U.S. law firms and medical offices, managing calls, calendars, and documentation. Key Highlights: 1. Positive and collaborative work environment 2. Opportunity for professional development and improvement of English 3. Paid training and growth within an expanding company **Customer Service Agent \- Weekends Off (MONDAY TO FRIDAY) 40H** **Employment Type:** Full-time (40 hrs/week) **Contract Type:** Indefinite term **Schedule:** Monday to Friday **Work Mode:** In-person **Location:** Medellín, Antioquia / Puerto Seco **Salary Range:** $2'850\.000 **Job Opening Summary:** Join our team as a **Bilingual Agent**! We are looking for a proactive professional to provide administrative support to U.S. law firms and medical provider offices. Your responsibilities will include answering calls in English, managing calendars, scheduling clients, and handling documentation. If you have conversational-level English and exceptional communication skills, this opportunity is for you! **About Profesor X:** Our vision is to become the most recognized bilingual staffing company among physicians and attorneys in the U.S., with a goal of employing 1\.000 people in Colombia by 2026\. We are dedicated to helping these professionals hire qualified and motivated talent from Colombia. **Why Work With Us?** * **Positive Work Environment:** Enjoy a friendly and collaborative team. * **Professional Development:** Improve your English while working. * **Continuous Growth:** Be part of an expanding company that highlights Colombian talent. * **Competitive Benefits:** Attractive salary and Monday-to-Friday work schedule. **Performance Objectives:** * Execute administrative responsibilities with maximum attention to detail and efficiency. * Answer calls, schedule meetings, and provide support to clients and team members. * Organize documents and handle sensitive information confidentially. **Key Skills and Competencies:** * Proficiency in Microsoft Office. * Excellent time management and multitasking ability. * Strong collaboration and clear communication skills. * Positive and proactive attitude. * Ability to work independently with minimal supervision. **Education \& Experience:** * Minimum English level B2 (bilingual candidate). * Minimum education: high school diploma. * Technical or university education is preferred but not required. * No prior experience required; we offer paid training. **Physical Requirements:** * Ability to sit at a desk and work on a computer for extended periods. **Benefits:** * Paid training. * Weekends off! * 6 vacation days upon completion of the first 6 months. * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund. **Apply now and join a team committed to success and growth!** Job Type: Full\-time Application Question(s): * Are you comfortable working in an onsite setting? Language: * English (Required) Work Location: In person