Technical Support

Description

Job Summary: We are seeking a Technical Support Technician to ensure the smooth operation of platforms and technical tools, with experience in data management and IT support. Key Highlights: 1. Provides assistance and customer service to professionals in the United States. 2. Promotes an exceptional work environment and values growth. 3. Key role in first-level support and technical issue resolution. **Join Profesor X as a Technical Support Technician!** **Job Type:** Full-time (40 hours/week) **Schedule:** Monday to Friday (weekends off) **Salary:** $2\.850\.000 **Language:** English (mandatory) **Work Mode:** In-person **Why Choose Profesor X?** At Profesor X, we specialize in providing assistance and customer service to professionals in the United States, and we take pride in offering an exceptional work environment. Here, we value your growth and well-being. **Benefits We Offer:** * Paid training to enhance your professional development. * 40-hour weekly schedule, Monday to Friday (no weekends!). * 6 vacation days after the first 6 months. * Health insurance (EPS), pension, severance pay, bonus, and access to family compensation fund. **Job Description Summary:** The Systems Technician will be responsible for ensuring the smooth operation of platforms and technical tools. Candidates must be qualified and have experience in data management and technical support. * Must speak English at B2 level. * Experience in IT support required. * Provide first-level support and resolve issues related to hardware, software, and communications. * Respond promptly and effectively to support tickets and document changes and corrections in the corresponding tickets. * Effective interpersonal communication with employees. * Assist with implementing moderately impactful technology projects. * Timely and effective resolution of technology-related incidents. **Qualifications:** * Degree in Systems Engineering or related field; Cybersecurity studies preferred. * Ability to manage time, priorities, and tasks. * Interpersonal skills to interact with users and team members. * Ability to independently analyze and resolve technical problems. * Advanced knowledge of TCP/IP networks, subnets, VLANs, NGFW, computer hardware, and peripherals. * Ability to remotely troubleshoot technical issues. * Experience with the Filevine platform is a plus. **Must Have:** * Conversational English proficiency at B2 level or higher. * Professional customer service experience. * Excellent verbal and written communication skills. * Ability to work with minimal supervision. * Attention to detail and strong organizational skills. * Minimum education: Bachelor's degree. * Ability to sit at a desk and work on a computer for extended periods. **Nice To Have:** * Excellent time management and multitasking skills with ability to prioritize work. * Collaboration Skills: Analytical mindset, initiative, team orientation, clear communication. * Consistently demonstrate a positive “I can do it” attitude. * Ability to establish and maintain effective working relationships with colleagues, customers, and the general public. * Customer service experience. Job Type: Full\-time Application Question(s): * Are you comfortable working in an onsite setting? Language: * English (Required) Work Location: In person