Courtesy Clerk

Description

Summary: The Courtesy Clerk provides prompt, efficient, and friendly customer service, assisting with purchases and ensuring a positive shopping experience. Highlights: 1. Provides prompt, efficient, and friendly customer service 2. Works as a team to ensure customer satisfaction 3. No education or experience requirements Additional Considerations (if any): * **At Hy\-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Courtesy Clerk **Department:** Grocery **FLSA** : Non\-Exempt **General Function** : Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation. **Core Competencies** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism **Reporting Relations:** Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers Positions that Report to you: None **Primary Duties and Responsibilities** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * miles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) + escorting them to the products they’re looking for + securing products that are out of reach + loading or unloading heavy items + making note of and passing along customer suggestions or requests + performing other tasks in every way possible to enhance the shopping experience * Answers the telephone promptly and provides friendly, helpful service to customers who call. * Works with co\-workers as a team to ensure customer satisfaction and a pleasant work environment. * Packages purchases. * Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs. * Assists customer in transporting purchases to their mode of transportation. * Helps train new courtesy clerks. * Checks prices on products. * Pulls product forward on shelf. * Brings carts in from parking lot and cart corral. * Cleans can redemption area and empties the recycle bins, where applicable. * Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room. * Maintains supplies on front\-end; i.e. paper/plastic sacks, receipt paper, etc. * Maintains strict adherence to department and company guidelines related to personal hygiene and dress. * Adheres to company policies and individual store guidelines. * Reports to work when scheduled and on time. **Secondary Duties and Responsibilities:** * Assists in all departments as requested (within the wage and hour guidelines). * Delivers product to customers (within the wage and hour guidelines). * Shovels, salts, and sands walkways. * Assists in other areas of store as needed. * Performs other job related duties and special projects as required. **Knowledge, Skills, Abilities and Worker Characteristics:** * Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. * Ability to do simple addition and subtraction; copying figures, counting and recording. * Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people. **Education and Experience:** No education or experience requirements. **Physical Requirements:** * Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. * Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. * Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. **Working Conditions** : This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents. **Equipment Used to Perform Job:** Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines). **Contacts:** Has daily contact with the general public and occasional contact with suppliers/vendors. Are you ready to smile, apply today. *Employment is contingent upon the successful completion of a pre employment drug screen.*