YOU WILL * Provide accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager YOU HAVE * 1\+ years of experience working in B2B sales environment * Technical aptitude * Prior knowledge of Microsoft products * Prior success in achievement of personal and team sales quota/goals * Experience in high\-volume calling * Experience learning new technology and data * Problem solving skills * Excellent knowledge of MS Office programs * Experience working with Salesforce.com or similar CRM * Experience or willingness to work from home