Job Summary: This role focuses on resolving seller inquiries and improving seller experience through efficient case management and communication. Key Highlights: 1. PQRS management to improve seller experience 2. Proactive tracking and management of seller requests 3. Active communication with sellers regarding the status of their requests **Job Description** ---------------------- Resolve seller PQRS in the returns dashboard, ensuring compliance with performance indicators and enhancing seller experience. Case Management: 1. Ensure proper handling of seller requests within response time requirements on Salesforce platform, SC returns dashboard, and offline returns dashboard. 2. Raise reactive alerts when cases exceed average contactability rates. 3. Perform appropriate follow-up for cases requiring escalation or management by other departments. 4. Contact sellers to inform them of the status of their requests. **Candidate Requirements** -------------------------- * Student or professional in administrative, engineering, or related fields * Intermediate Excel proficiency * Minimum 2 years of experience in customer service areas. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1. Apply to the position 2. Check your email 3. Log in to Aira and answer the requested questions and/or tests Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and surpass our customers’ expectations. A team full of dreams that makes things happen. We dare to launch initiatives and innovate, take risks, and create opportunities that keep us at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.