Help Desk Analyst

Description

Job Summary: We are seeking a technology specialist or engineering professional for Level 1 and 2 technical support, with experience in help desk software and end-user customer handling. Key Highlights: 1. Level 1 and 2 technical support 2. Experience with help desk software 3. Strong end-user customer handling skills Technology specialist or engineering professional in systems engineering, mechatronics, software engineering, or related fields, with experience delivering Level 1 and 2 or on-site technical support, using help desk software and demonstrating strong end-user customer handling skills. Requirements: PHP / Python \- Intermediate: Code reading, script debugging, and task automation. PostgreSQL \- Intermediate: Query construction and data integrity analysis. HTTP Methods / JSON \- Intermediate: Consuming and diagnosing web services and REST APIs. Postman \- Basic: Intermediate: Isolated endpoint testing to rule out server failures. Jira Service Management \- Intermediate: Expert platform operation and service level agreement (SLA) management. Linux (CLI) \- Basic: Directory navigation, permission management, and technical log review. Monitoring Tools \- Basic: Metric interpretation Git (GitHub/GitLab) \- Basic: Tracking code changes ITIL v4 Fundamentals \- Basic: Applying best practices for IT incident and service request management. Work Location: Hybrid in Suba, Cundinamarca 111321