#### **Your next move could be with us** At **Inlaze**, we are looking for a committed, proactive, and eager-to-learn **IT Support Analyst** who will help ensure the smooth technological operation of our entire organization. **Who we are?** We are a team driving efficiency and innovation through technology. We focus on delivering agile solutions, keeping systems in optimal condition, and providing reliable support to every department within the company. We believe in teamwork, continuous improvement, and constant learning. **Your mission** Ensure that computers, systems, and technological tools function properly by providing timely support and keeping the IT infrastructure up to date. You will be a key player in maintaining smooth operations and supporting both the technical team and colleagues across other departments. ️ **General responsibilities** * Provide on-site and remote technical support to internal users. * Install, configure, and maintain computer equipment, peripherals, software, and required licenses. * Perform basic preventive and corrective hardware and software maintenance. * Assist in the administration and support of local servers. * Keep updated inventory records of equipment, licenses, peripherals, mobile lines, applications, and technological resources. * Support incident and service request management, ensuring proper tracking and timely resolution. * Collaborate in the installation and updating of operating systems and corporate software. * Document procedures, backups, configurations, and changes made. * Support communication network connectivity (LAN, Wi\-Fi, basic cabling). * Maintain constant communication with different departments to identify and resolve technological needs. * Incident management and tracking. * Support procurement activities related to the IT department. * User training. * **Requirements** **Education:** Technologist or professional degree in information systems, IT support, computer technology, or related fields. **Experience:** Minimum of **3 years in technical support or IT support analyst roles**. **Technical skills:** * Hardware, software, and network support and maintenance. * Knowledge and experience with Windows, Linux, and iOS. * Installation and configuration of licenses, programs, and peripherals. * Experience with Microsoft 365 environments (Exchange, Sharepoint, Admin center 365, EntraID, Windows defender, etc.). * Knowledge of inventory management. * Proficiency with Jira and productivity tools. * Basic knowledge of networks and structured cabling. * **A plus (non-exclusive):** Experience with Google Workspace, 1password, No\-code tools, Artificial Intelligence. **Personal skills:** * Organizational skills and attention to detail. * Assertive communication and service-oriented attitude. * Teamwork and problem-solving abilities. * Proactivity and willingness to learn. **What we offer** * Collaborative and learning-oriented work environment. * Opportunities for career development within the technology area. * Participation in technological improvement projects. * Job stability and potential for professional growth. **Does this sound like you?** If you are passionate about technology, enjoy solving problems, and want to keep growing in the IT world... Let’s talk. Apply now or send us your profile.