Job Description **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types. **How you will contribute** You will: * Serve as a dedicated contact (business partner) for a defined set of customers for order management * Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) * Have regular direct contact with customers (supply chain or buying department) regarding logistics * Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs * Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country * Organize transport via third-party logistic operators and ensure on-time delivery **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: * Good numerical, analytical and logical reasoning skills * Microsoft Office applications * High-level of SAP competence * Within an FMCG/CPG company * A customer-facing role in customer service, logistics or sales * An order-to-cash environment * Good knowledge of the total supply chain/order-to-cash process * Strong analytical and problem-solving skills **About the Position** The Order Management Specialist is responsible for the efficient and accurate processing of customer purchase orders—from system entry through inventory allocation—ensuring the highest level of customer service. **Job Description** * Process incoming customer purchase orders quickly and accurately in the order management system. * Perform order allocations, modifications, and adjustments according to requirements and alignment with the cross-functional team. * Track received orders to ensure timely processing. * Collaborate to resolve inquiries from internal and external customers and manage order delivery within established timelines and constraints. * Generate order tracking reports and performance metrics. * Review and validate the accuracy of processed orders using the Elemica tool. * Process credit/debit notes according to requests for rejections/returns received. * Contribute ideas for process improvement and standardization. * Execute processes per defined policies/controls. * Resolve order-related issues (changes, cancellations, errors). **What You Will Bring** * 1–2 years of experience in customer service, logistics, order management, billing, credit, accounts receivable, or financial accounting * Degree or technical qualification in Economics, Business Administration, Engineering, or related fields * Strong numerical, analytical, and logical reasoning skills * Customer orientation * Attention to detail and accuracy * General knowledge of Order-to-Cash (OTC) processes and supply chain functions * Effective communication skills (oral and written) and teamwork ability * Organizational and time management skills * Proficiency in MS Office, especially Excel * Experience in Fast-Moving Consumer Goods (FMCG) companies—preferred * Familiarity with tools such as Elemica and SAP systems—preferred * Intermediate English proficiency—preferred No relocation support available Business Unit Summary Wacam is Mondelēz International’s Latin America presence, with over 1,700 outstanding people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Peru, Chile, Bolivia, Panama, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, Dominican Republic, and Puerto Rico. We manufacture and distribute our global brands and local favorites—including Field and Club Social—to more than 190 million consumers. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelēz International, we operate under a hybrid work model, where our WACAM offices provide spaces for connection, collaboration, and co-creation—with attendance determined by team and/or business needs. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated against COVID-19 as a condition of employment by their start date, unless granted a medical accommodation. Job Type Temporary (Fixed Term) Order Management (OTB) Customer Service & Logistics