Part-Time Customer Service Specialist

Description

Job Summary: We are seeking a person with a genuine passion for customer service, who is organized, proactive, and interested in marketing, to support administrative tasks and customer interactions. Key Highlights: 1. A human and respectful environment offering learning opportunities. 2. A space to grow with the brand. 3. Work where ideas matter and the customer is at the center. Ananda Market is a specialized market for traditional and alternative products and foods. We are building a different kind of experience: a place where people not only shop but also feel accompanied, heard, and part of a community. This role is part of a part-time vacancy. That’s why we seek someone who joins our team with an open heart and an open mind. About the Role We are looking for a person with a true vocation for customer service—capable of delivering warm, efficient, and human-centered service, both in-person and digitally. Someone organized and initiative-driven, able to support administrative tasks, generate reports, follow processes, and play a key role in continuous improvement. If you also have curiosity and interest in marketing, even better: we want someone who enjoys observing customers, understanding them, and contributing ideas to better communicate what we do. ✨ Key Responsibilities - Serve Ananda customers and members with a positive attitude, patience, and a human-centered approach—both in-person and digitally. - Manage requests, inquiries, memberships, and consultations. - Create and update administrative reports (sales, memberships, purchase reports, inventory, basic metrics). - Maintain organized information and participate in process documentation. - Support basic marketing initiatives: simple content, improvement ideas, observations on customer behavior, and feedback for the team. - Ensure every person who visits Ananda feels well-served, supported, and valued. Profile We Are Seeking - Prior experience in customer service (in-person or digital). - Excellent verbal and written communication skills. - An organized, responsible, and detail-oriented individual. - Basic proficiency with digital tools (Excel or similar, WhatsApp Business, email). - A proactive attitude, eagerness to learn, and openness to systems and processes. - Support with store aesthetics and organization. - Preferred: Interest in or basic knowledge of marketing or content creation. What You’ll Find at Ananda - A human, respectful, and continuously evolving work environment. - Opportunities to learn about systems, customer service, marketing, and processes. - A space to grow with the brand. - Work where ideas matter and the customer is at the center of everything. Part-time position, shifts and requested hours Monday, Tuesday, Wednesday, and Friday Schedule: 2 PM to 10 PM Position Type: Part-time Expected Hours: 24 per week Work Location: On-site employment