Job Summary: Ensure seller satisfaction through personalized support and follow-up services, managing requests and proposing improvements. Key Responsibilities: 1. Personalized support and follow-up for sellers 2. Proactive management of opportunities and improvements 3. Effective communication with sellers and internal departments **Job Description** ---------------------- Ensure seller satisfaction through personalized support and follow-up services across all customer service channels. 1\. Manage seller requests for Falabella, meeting operational indicators (NS, Productivity, FCR, SSAT, and Quality). 2\. Conduct proactive initiatives to analyze and identify various opportunities and/or process improvements, thereby achieving operational indicator targets. 3\. Communicate with sellers, customers, and other Falabella departments to resolve seller inquiries, complaints, and claims. **Candidate Requirements** -------------------------- * Professional or student in administrative or engineering fields * Intermediate proficiency in Microsoft Office (Excel, PowerPoint) * Experience in customer service, problem resolution, and effective communication. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each brand defines who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch new ventures and innovate, take risks, and create opportunities enabling us to remain at the forefront — constantly reinventing ourselves to deliver the best shopping experience at every touchpoint with us.