Sales Support Analyst

Description

Job Summary: The Sales Support Analyst will provide comprehensive support in the operational management of agreements, ensuring implementation, monitoring, and sustainability to optimize processes and achieve objectives. Key Highlights: 1. Comprehensive support and accompaniment in the operational management of agreements. 2. Optimization of operational and administrative processes. 3. Contributes to the business’s strategic objectives. **Sales Support Analyst** ### **About the Role:** As a Sales Support Analyst, you will be responsible for providing comprehensive support and accompaniment to the operational management of current and future agreements, ensuring their proper implementation, monitoring, and sustainability. Your work will contribute to guaranteeing service continuity, optimizing operational and administrative processes, and supporting the achievement of the business’s strategic objectives. ### **Your Responsibilities:** * Manage and update the operational tracking of agreements and associated processes, ensuring traceability, quality, and availability of information. * Coordinate communication with patients, users, and various internal stakeholders to ensure proper execution of dispensing processes authorized by institutions. * Execute required administrative and documentary management for the application, validation, consolidation, and closure of dispensing processes. * Manage the receipt, organization, control, and custody of physical and digital documentation arising from deliveries. * Manage timely submission of supporting documentation for billing, claims processing, and compliance with institutional requirements. * Coordinate the logistical process related to preparation, dispatch, and tracking of medical devices destined for patients. * Monitor delivery flows and operational movements, ensuring timely recording of information and uninterrupted service. * Prepare and update operational reports to monitor agreement execution and support decision-making. * Identify opportunities for continuous improvement in the area’s operational and administrative processes. ### **Who We Are Looking For:** **Education:** * Technical degree in Business Administration, Statistics, Medical Administration, Nursing, or related fields. **Experience:** * Experience in administrative, operational, or commercial support activities. * Experience in document management and information handling. * Preferred experience in processes related to the healthcare sector, medical devices, pharmacies, or agreement management. * Experience in customer service and client support. **Basic Knowledge:** * Excel and office productivity tools. * Database management and analysis. * Report and indicator development. * Document management and record control. * Administrative and operational processes. * Customer service. **Competencies:** * Customer orientation. * Results orientation. * Analytical and strategic thinking. * Effective communication. * Teamwork. * Organization and planning. * Resourcefulness and self-management. * Empowerment. * Attention to detail. * Adaptability to change. * Focus on continuous improvement. As an employer committed to **diversity, equity, and inclusion**, Essity promotes merit-based selection processes and encourages applications from individuals with certified disabilities. All applications are evaluated objectively based on experience, education, and competencies required for the role. We are also committed to providing necessary **reasonable accommodations** to individuals who require them during the selection process and on the job, including: * Accessibility in our facilities. * Flexibility in interview methods. * Assistive technology tools. **What Our Company Offers You:** Our purpose—Breaking Barriers for Well-being—gives meaning to everything we do. Join us to improve people’s well-being and drive positive change for society and the environment. At Essity, you’ll feel valued, empowered to grow, and challenged to deliver business results within an open and collaborative environment. **Innovate for Good \| Excel Together \| Be You With Us.** **Work Location** Bogotá\- Colombia **Application End Date:** ------------------------- Aug 31, 2026 **Job Requisition ID:** ----------------------- Essity263466