**Company Description:** The Employment Service operated by Comfama is the platform that connects individuals with companies offering job opportunities and seeking to attract talent that contributes to their growth and consolidation. Job vacancies published by Comfama Employment Service correspond to employment opportunities provided by companies in various sectors located in Medellín and Antioquia. If you are interested in reviewing job openings to connect professionally with Comfama, we recommend visiting our website www.comfama.com, option "Work with Us". **Job Functions:** A company located in La Ceja, Antioquia, is seeking experienced personnel with at least 12 months of experience in user support to join its team as a User Support Professional. **Academic Requirements:** Professional degree in social work, sociology, or psychology with focus on social and administrative tasks. **Specific Responsibilities:** * Ensure proper attention, communication, and guidance for users and their families. * Manage requests, complaints, claims, petitions, and suggestions from the community and regulatory bodies. * Promote social participation processes in healthcare. * Provide support in assistance processes for victims of violence, grief, and critical situations. * Assist in implementing strategies that strengthen humanized care and service quality. **Knowledge and Requirements:** * Knowledge and experience with information systems and User Support Systems (SIUA). * Experience supporting victims of sexual violence. * Grief management. * Mental health care and psychoactive substance use treatment. * Support for victims of chemical attacks and conflict resolution. * Valid professional license required. **Salary:** $3.378.478 + social benefits. **Working Hours:** Monday to Friday, 7:00 a.m. to 5:00 p.m. **Contract Type:** Fixed-term. **Work Location:** La Ceja, Antioquia. **Requirements:** Minimum one year of experience. **Offer Conditions:** **Net Monthly Salary:** 3378478