Service Captain

Description

Job Summary: Coordinate and lead the service team in a high-end restaurant, ensuring an organized, agile, and high-quality customer experience. Key Highlights: 1. Lead the service team in a dynamic environment. 2. Customer experience orientation and effective communication. 3. Promote a culture of respect, collaboration, and commitment. **SERVICE CAPTAIN** **What will be your role?** You will be a key figure within the service area, responsible for **coordinating and leading the team during operations**, ensuring that every moment of service unfolds in an organized, agile, and TRAGALUZ-standard-compliant manner. You will work closely with the kitchen and administration teams, maintaining effective communication and a constant focus on the customer experience. **What will you do?** * **Coordinate and lead** the service team during operations, assigning tasks appropriately and monitoring their execution. * Supervise proper preparation of the dining area, table setup, and necessary conditions for service initiation and execution. * Verify compliance with the restaurant’s established standards for service, appearance, protocol, and guest interaction. * Support the team during service by providing guidance and assistance to ensure warm, agile, and timely service. * Address and manage customer requests, concerns, or issues as they arise, seeking appropriate and timely resolutions. * Maintain constant communication with the kitchen and administration to facilitate smooth operations. * Monitor team performance and provide guidance and feedback when necessary. * Assist in resolving operational situations while maintaining order, clear communication, and a service-oriented attitude. * Foster within the team a culture of respect, collaboration, and commitment to the customer experience. **What are we looking for in you?** * Minimum **1 year of experience** in high-end restaurants or similar positions. * Education in Gastronomy, Hospitality, Administration, or related fields **(preferred)**. * Experience coordinating and **leading service teams**. * Ability to organize, guide, and monitor the team during operations. * Excellent communication skills, professional appearance, and customer orientation. * Ability to make decisions and respond promptly to service-related situations. * Knowledge of service protocol, gastronomic service, and restaurant operations. * Proactive attitude, sound judgment, and ability to work effectively during peak demand periods. * **Ability to exercise leadership in a close, respectful, and administration-aligned manner.** **We offer** * **Salary: $1\.900\.000 \+ tips.** * Indefinite-term employment contract. * Statutory social benefits. * Complimentary meals during working hours. * Job stability. * Excellent work environment. * Opportunities for growth and development within a quality- and service-oriented team. **Schedule** **Tuesday to Sunday** **Day off: Monday** **Shift: Full-time** **Work mode: In-person** **Would you like to join TRAGALUZ?** If you have service experience, enjoy leading teams, and are motivated to contribute to a high-level gastronomic experience, **we want to meet you**. Job Type: Full\-time Work Location: In person