Community Manager

Description

Summary: Seeking a proactive Community Manager to foster meaningful connections, drive participation, and maintain a positive environment within a private entrepreneur community. Highlights: 1. Remote, full-time role fostering a high-energy entrepreneur community 2. Engage daily, build relationships, and coordinate events for member satisfaction 3. Opportunity for ownership and adaptability in community health and retention **Job Title:** Community Manager **Position Type:** Full\-Time, Remote **Working Hours:** U.S. business hours About the Role Our client is seeking a proactive and relationship\-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high\-energy community environment. **Responsibilities:****Daily Community Engagement:** * Actively manage and participate in daily conversations within Slack. * Initiate discussions, encourage participation, and keep the community engaged and connected. * Maintain a professional, welcoming, and upbeat tone across all interactions. **Relationship Building \& Member Connections:** * Introduce and connect members based on shared goals, interests, and needs. * Foster collaboration and meaningful peer\-to\-peer relationships within the community. * Act as a connector to strengthen engagement and trust among members. **Member Check\-Ins \& Satisfaction Management:** * Conduct regular member check\-ins (e.g., every six months) to assess satisfaction and gather feedback. * Identify engagement gaps, concerns, and opportunities for improvement. * Proactively address member needs to ensure long\-term satisfaction and retention. **Event Coordination \& Execution:** * Plan, coordinate, and execute member\-facing events such as retreats, dinners, and meetups. * Manage event logistics and ensure a smooth, high\-quality member experience. * Support initiatives that deepen relationships and strengthen community bonds. **Engagement Tracking \& Reporting:** * Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. * Record and report insights related to member engagement and satisfaction. * Use data to inform retention strategies and community improvements. **Feedback \& Survey Management:** * Manage satisfaction surveys through tools such as Typeform and email. * Analyze feedback and share actionable insights with internal stakeholders. **Retention \& Ownership:** * Monitor churn indicators and proactively support retention efforts through relationship\-building. * Take ownership of community health by identifying gaps and implementing solutions without direct supervision. * Remain flexible and adaptable to evolving community needs and priorities. What Makes You a Perfect Fit * Outgoing, proactive, and confident in starting and maintaining conversations. * Strong relationship\-builder with a community\-first mindset. * Highly professional communicator across Slack, email, and video calls. * Customer service–oriented with a focus on member satisfaction and retention. * Ownership\-driven, adaptable, and comfortable operating independently. * Organized, detail\-oriented, and enthusiastic about community engagement. Required Experience \& Skills * Excellent, neutral, US\-friendly spoken English accent. * Strong written and verbal communication skills. * Proven ability to build relationships and engage diverse stakeholders. * Experience coordinating or supporting member\-focused events. * Access to personal equipment suitable for full\-time remote work. * Availability to work U.S. hours (ET–PT). * Strong adaptability and willingness to take on evolving responsibilities. **Ideal Experience \& Skills:** * Previous experience in community management, member success, or relationship management. * Background in event planning or customer\-facing roles. * Familiarity with Slack and Typeform. * Experience working with U.S.\-based clients or understanding U.S. communication styles. * Demonstrated success improving engagement, satisfaction, or retention metrics. * Based in LATAM or Africa (preferred, not required). What Does a Typical Day Look Like? A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will: * Actively engage with members in Slack, starting conversations and responding to discussions. * Introduce members to one another based on shared interests and goals. * Monitor engagement levels and identify members who may need additional support. * Coordinate and prepare for upcoming community events or meetups. * Review feedback, survey results, and engagement data to identify improvement opportunities. * Communicate insights and updates to internal stakeholders. **In essence:** you are the heartbeat of the community, ensuring members feel connected, supported, and engaged. Key Metrics for Success (KPIs) * Consistent daily engagement and participation within Slack. * Member satisfaction scores from check\-ins and surveys. * Event attendance and participation rates. * Number and quality of member connections facilitated. * Reduction in churn and improvement in overall retention. * Timely and accurate tracking of engagement metrics. Interview Process * Initial Phone Screen * Video Interview with Pavago Recruiter * Practical Task (e.g., sample community engagement or member\-connection scenario) * Client Interview * Offer \& Background Verification