Hotel Receptionist / Front Desk

Description

Job Summary: You will be responsible for managing guest service and communication, ensuring a seamless experience and resolving incidents in real time. Key Highlights: 1. Manage guest service and communication 2. Resolve incidents in real time 3. Handle reported requests and incidents Would you like to join a company redefining hospitality and tourism across Latin America and the world? Wynwood House ✱ is a lifestyle brand that merges design, technology, and hospitality to deliver home-like experiences with hotel-quality standards across more than 1,800 properties in Peru, Colombia, Mexico, Panama, Spain, Italy, and the USA. **About the Role...** **Position:** Hotel Receptionist **Location:** Bogotá, D.C., Northern Zone **Description:** You will be responsible for managing guest service and communication, ensuring a seamless experience, resolving incidents in real time, and following up on requests via platform and on-site. This role includes in-person shifts and the possibility of attending situations requiring travel to properties. **Your Responsibilities:** * Review pending items and incidents from the previous shift * Respond to messages received across various platforms * Handle requests and incidents reported by guests during your shift * Visit properties in case of failures, maintenance issues, or guest-related situations **What We’re Looking For:** * **Education:** Technical degree in Hospitality, Customer Service, Administration, or related fields * **Experience:** Minimum 1 year of in-person work experience * **Skills:** Basic Excel proficiency, intermediate English (for communicating with international guests) * **Competencies:** Decision-making, customer service, effective communication, problem-solving **What We Offer:** * **Salary:** $2\.000\.000 * **Transportation Allowance:** $80\.000 * **Work Location:** Bogotá \- Northern Zone * **Schedule:** Rotating shifts: 6:00 a.m. to 2:00 p.m., 2:00 p.m. to 10:00 p.m., and one weekly night shift from 10:00 p.m. to 6:00 a.m. * **Work Week:** Sunday to Sunday, with one day off per week * **Contract Type:** Services Agreement * **Work Modality:** In-person Do you want to transform the hospitality industry with us? Apply now and join the Wynwood House team! Employment Type: Full-time Application Question(s): * English Proficiency Level * Years of in-person customer service experience * Availability to work rotating \+ night shifts Work Location: On-site employment