Call Center Representative

Description

Summary: Seeking a service-driven Call Center Representative to be a vital communication link in luxury residential operations, handling requests with professionalism, urgency, and care. Highlights: 1. Opportunity in luxury residential operations & hospitality excellence 2. Professional growth within a respected concierge company 3. Build a long-term career in hospitality or residential operations **Available Schedule** Monday to Friday **3:00 PM – 11:00 PM (Eastern Time)** At 5th Avenue Concierge, we represent the highest standard of residential hospitality. Our commitment to excellence extends beyond the front desk, ensuring that our property managers, residents, and concierge teams receive professional and reliable support throughout every shift. We are seeking a polished, service\-driven professional to join our Operations team as a **Call Center Representative**. This role serves as an important communication link between our properties and the 5th Avenue Concierge Operations team, ensuring that calls, requests, and operational concerns are handled with professionalism, urgency, and care. This is not simply a call center position. It is an opportunity to become part of a premier concierge and residential services company while gaining valuable experience in luxury residential operations, client communication, and hospitality excellence. Key Responsibilities * Serve as a professional and reliable point of contact for property managers, concierge teams, residents, and internal team members * Answer incoming calls and respond to operational requests in a timely and professional manner * Listen carefully to each request, identify the nature and urgency of the situation, and determine the appropriate next steps * Provide accurate information and assistance according to established company procedures * Communicate with Operations Coordinators and Managers when a situation requires additional support or escalation * Accurately document calls, requests, incidents, and follow\-ups in the appropriate company systems * Ensure important information is clearly communicated between the Call Center, Operations team, and properties * Follow up on outstanding requests when necessary to ensure proper communication and resolution * Maintain a calm, polished, and solution\-oriented approach when handling urgent or challenging situations * Protect confidential client, employee, and property information * Uphold the highest standards of professionalism, discretion, and customer service in every interaction * Support the Operations team with additional communication and administrative tasks as needed Ideal Candidate Profile * Naturally service\-oriented with a passion for creating positive client experiences * Professional, polished, and confident when communicating by phone * Highly reliable, punctual, organized, and detail\-oriented * Strong active listening and communication skills * Calm and composed when handling urgent situations or multiple requests * Comfortable working independently while following established procedures * Able to prioritize tasks and manage multiple calls and requests efficiently * Comfortable using computers, CRM systems, email, and other communication platforms * Strong problem\-solving skills and good judgment * Fluent in English; Spanish or additional languages are a plus * Previous experience in customer service, hospitality, concierge, call center, front desk, or property management is preferred What We Offer * Experience working directly with property managers and luxury residential communities * Exposure to high\-level residential hospitality and professional client service * Hands\-on experience within a growing Operations department * Opportunities for professional growth within a respected concierge company * A professional culture built on respect, accountability, consistency, and excellence This Role Is Perfect For You If: * You enjoy helping people and finding solutions * You have excellent communication and customer service skills * You remain calm and professional under pressure * You take pride in being dependable, organized, and responsive * You want to build a long\-term career in hospitality, concierge, or residential operations * You understand that every phone call is an opportunity to strengthen the client experience * You want to represent a premier residential concierge company and be part of a team committed to excellence Job Type: Full\-time Work Location: Remote