Summary: This bilingual CSR role involves providing customer support, handling administrative tasks, and ensuring smooth communication with clients and technicians. Highlights: 1. Support customers via phone, email, and chat 2. Handle scheduling, data entry, and document management 3. Opportunity for meaningful career growth within a scaling company We’re looking for a bilingual CSR (English \& Spanish) to provide customer support and handle admin tasks. This role supports our operations and ensures smooth communication with clients and technicians. **This position is remote in Colombia.** **Compensation:** $8 \- $10 per hour **Responsibilities:*** Find patterns in customer complaints and bring them to the team for improvement * Ensure customer account information is up\-to\-date * Utilize scripts to handle difficult customer situations and bring them higher up, if necessary * Provide thorough follow\-ups to customer interactions, ensuring customer satisfaction * Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints * Support customers via phone, email, and chat * Handle scheduling, data entry, and document management **Qualifications:*** Strong communication skills in English \& Spanish required * Customer service/admin experience * Detail‑oriented, organized, and able to multitask * Experience with the fire protection industry (alarms, sprinklers, extinguishers, backflow, suppression systems) is a plus * Working directly with technicians and customers * Using platforms such as Service Fusion is preferred * Familiarity with scheduling, dispatching, and service calls * Knowledge of NFPA standards and fire protection terminology **About Company** N8 Fire \& Safety is a fast\-growing fire protection and life safety company based in **Schertz, Texas**. We are a tech\-driven, growth\-focused organization that values **accountability, teamwork, adaptability, and professional excellence**. As a scaling company, we offer meaningful career growth to individuals ready to grow with us. **The Spoils of War (What We Offer)** We expect elite performance, and we reward it accordingly. * **Top\-Tier Base Pay:** Paid for your expertise and your hustle. * **End\-of\-Year Bounties:** Massive performance bonuses based directly on how hard you kick ass and drive the division's growth. * **Health Insurance:** Comprehensive coverage to keep you and your crew operational. * **Upside Glory:** The rare opportunity to help build a division in your image and reap the financial rewards of true growth.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
