Technical Support Specialist

Description

Summary: The Technical Support Specialist leads complex quality investigations and component-level repair pilots, focusing on engineering problem-solving and continuous improvement to enhance customer experience and operational efficiency. Highlights: 1. Lead complex quality investigations and repairs 2. Perform root cause analysis (RCA) to identify systemic issues 3. Drive process improvement and preventive quality actions ### **General Information** Req \# WD00101243 Career area: Engineering Country/Region: Colombia State: Cundinamarca City: BOGOTA DC Date: Monday, July 13, 2026 Working time: Full\-time **Additional Locations**: * Colombia \- Cundinamarca \- BOGOTA DC ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$83 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). This transformation together with Lenovo’s world\-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. ### **Description and Requirements** The Technical Support Specialist will be focused on quality engineering and advanced laboratory activities within repair operations. Leads complex investigations (mass issues, recurrent failures, model defects) and component\-level repair pilots, applying strong technical analysis, engineering problem solving, and clear documentation. Acts as a technical authority in the repair laboratory, driving root cause analysis, preventive actions, and continuous improvement to improve customer experience, repair quality, and operational efficiency. **Core Responsibilities** * Lead **complex quality investigations and repairs** (mass issues, recurrent failures, model\-specific defects). * Perform **root cause analysis (RCA)** using technical data, trends, and lab findings; identify systemic issues (design, components, process, materials). * Develop and validate technical findings; support escalations to **L2/L3 Engineering/QDTS**. * Design/execute/document **component\-level repair pilots**; perform advanced diagnostics and validate new repair methods, diagnostic flows, and lab tests. * Drive **process improvement and preventive quality** actions to reduce recurrence, DOA/NTF, and repeat complaints; analyze performance data to improve capacity and quality KPIs. * Provide **technical leadership**: mentor technicians, guide complex troubleshooting, collaborate with operations/engineering/supply chain/service, and support quality audits. **Additional Locations**: * Colombia \- Cundinamarca \- BOGOTA DC * Colombia * Colombia \- Cundinamarca * Colombia \- Cundinamarca \- BOGOTA DC